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Contact Us

Have a question, issue, or feature request? We'd love to hear from you.

Email Support

info@mycloudbase.app

FAQ

Check our frequently asked questions for quick answers to common questions.

View FAQ
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Troubleshooting

Having technical issues? Our troubleshooting guide can help.

Troubleshooting Guide

Before Contacting Support

To help us assist you faster, please include the following information in your email:

iPhone Model

e.g., iPhone 15 Pro, iPhone 13, etc. (Settings → General → About → Model Name)

iOS Version

e.g., iOS 17.4 (Settings → General → About → iOS Version)

App Version

Found at the bottom of the Settings screen in the app

Description of the Issue

What were you trying to do? What happened instead? Does it happen every time?

Screenshots (if applicable)

A picture is worth a thousand words—especially for display issues

Feature Requests

We're always looking to improve MyCloudBase. If you have ideas for new features or improvements, we'd love to hear them!

When suggesting a feature, it helps to know:

Send your ideas to info@mycloudbase.app with "Feature Request" in the subject line.

Reporting Bugs

Found a bug? Please let us know so we can fix it. When reporting a bug, include:

Send bug reports to info@mycloudbase.app with "Bug Report" in the subject line.

Calibration Help

If you've calibrated your iPhone and would like to share your calibration values to help other pilots with the same device, we'd appreciate it!

Please send us:

This helps us improve the factory calibration for future app updates.

Get in Touch

We typically respond within 24-48 hours.

Email info@mycloudbase.app